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Top five reasons why you should hire a dedicated offshore executive assistant for your business

As your business gets busier, you will need someone who can take care of the daily tasks—everything from filling out the forms, handling your calendar, scheduling appointments, organizing meetings, reviewing reports—the list goes on and on. 

 

Having a dedicated executive assistant who can support you in managing your day-to-day is definitely a good investment but finding the right person to fill this role can be very challenging.

 

Executive assistants (EAs) are highly skilled professionals with a broad skill set that can be applied to a variety of industries and organizations. Today, as businesses shift to and adopt remote working business models, EAs are starting to reinvent their role and extend their skills beyond the typical administrative support role to more of a strategic one like project management, team coordination, operational communication, and business strategy.

 

Plus, with the recent shift, it’s not just the executives who find themselves working remotely but also their assistants. This has seen companies embracing the trend toward hiring remote executive assistants and opening a pool of global talent which makes it easier to find the right candidate and meet the growing demand for it.

 

The benefits of hiring an offshore executive assistant

 

An offshore executive assistant is someone who works and does the job for you remotely, and this can mean anywhere in the world. Their functions and duties are basically the same as that of an onshore executive assistant, except that the latter involves being physically on-site. The good news is—there are lots of benefits to this!

 

 

Hiring in a lower-cost economy like the Philippines, you can save up to 70% on employment costs. 

 

 

Getting an offshore executive assistant will ensure that your tasks are moving in the most streamlined and efficient way possible. That’s why having strong organizational skills is super important!

 

 

Having an executive assistant will surely give you peace of mind, knowing that your daily tasks are in good hands. Hiring a dedicated offshore EA means you’re spending less time on a needed resource while increasing the capacity of your onshore team. This also allows you to focus more on growing your business and supporting your team.

 

 

Once you’ve set up your EA and have all the processes in place with your outsourcing partner, it’s relatively easy to scale up your offshore operations. Whether you need additional admin support or other expertise such as digital marketing, accounting, bookkeeping, or customer service, you’ve already laid a solid foundation to build on. 

 

 

If your business is working in a different time zone, you don’t have to worry as your offshore EA can easily meet your needs and demands and even offer round-the-clock support if needed.

 

What to look for when hiring an executive assistant

 

When choosing the right person that fits the bill, it’s important to get someone who could be a trusted gatekeeper, strategic partner, and professional problem-solver.

 

 

This might go without saying, but having strong organizational skills is an absolute must for executive assistants. Since the nature of the role is quite demanding and fast-paced, a well-experienced EA knows how to handle it.

 

 

Although this is a given, it’s critical that an EA can function and work well under pressure. Look for someone who can stay calm under the pressure of a daunting task with a tight deadline.

 

 

Having great communication skills is a huge part of the equation. Since this role acts as a spokesperson for the executive, a good EA must be able to communicate clearly and accurately. Even better if the candidate knows how to ace it both verbally and in writing like drafting internal emails on behalf of their bosses—having these skills is a huge asset!

 

 

Apart from the usual professional tools like Microsoft Office or Google Workspace, EAs today must be proficient in a variety of systems and tools that executives regularly use for their daily activities and transactions. 

 

 

The best EAs are those who can be trusted confidants of their executive bosses. And to play this role, it’s critical that the candidate for the role has a solid understanding of how the business works, the ins and outs, and how to put these into the larger context of the company’s mission and goals.

 

 

You’ve probably heard this a million times, but yes, a certain level of multi-tasking is essential to the role. The key here is finding a rockstar EA who can handle multiple priorities and tasks but still maintain that same level of focus and professionalism. 

 

 

Let’s face it—it’s always a fast-paced world for executive assistants and so it’s best to hire someone who can act quickly and confidently and drive things fast. Somebody who is agile, decisive, and can get things done.

 

 

A positive attitude goes a long way, right? The same goes for executive assistants. At the end of the day, nobody wants to work with someone with a negative attitude, so might as well look for an EA who is friendly, professional, and has a great overall personality that will surely fit well with your corporate culture.

 

Working with the right outsourcing partner

 

Now that you’ve realized the benefits of getting a dedicated offshore EA, the big decision now is to find an outsourcing service provider that can help you get the right person for this role. Of course, there would be tons of options out there but not all are created equal. That’s why it’s important to get the right outsourcing partner and have these things to keep in mind when selecting:

 

 

Once you’ve decided on your outsourcing service partner, you won’t have to worry about anything else because your provider will take care of it for you. If you’re looking to get a dedicated offshore executive assistant, call us today, and we’ll find the right fit for you and your business!

Everything you need to know about outsourcing your customer support teams

Today, outsourcing is not just about reducing your work and helping your business scale faster, but also enhancing the experience for your customers.

 

What is customer service outsourcing?

 

Customer service outsourcing is a business approach of contracting out a portion of your customer service operations to an outsourcing partner. 

 

Outsourcing provides the standard of service support at a lower cost, with the extra advantages of flexibility and scalability.

 

Why do companies outsource their customer service teams?

 

Today, outsourcing customer service is a common move. In fact, more than 68% of companies in the US, including small and medium-sized businesses, outsource their services to other countries.

 

It is considered the best option for businesses that are growing and, at the same time, want to keep timely and high-quality customer service. 

 

A company’s decision to outsource its customer support teams could be of several factors. Maybe you’re a new player with limited staff and budget looking to grow; maybe you want to focus on your core business and your current arrangement isn’t allowing you to do so, or maybe you want to boost your customer support offerings. Whatever the reason, outsourcing your customer support can be a highly flexible proposition that you can adjust depending on your unique support requirements and strategy.

 

What are the advantages of customer service outsourcing?

 

 

 

 

 

Is outsourcing customer service teams a good idea for my business?

 

Outsourcing people to manage your customer service is a good alternative to hiring an in-house support team. This is particularly beneficial and a viable solution especially for startups.

 

If you’re still thinking about whether to consider outsourcing or not, think of it this way: Imagine your business with a limited number of staff and half of their time in the office is spent handling customer inquiries and calls. What happens there? The core functions of your business are compromised. But what if you outsource? Think of the long-term result and benefits it offers.

 

Businesses, especially small and medium-sized ones, always need to consider the most cost-efficient yet effective approach to grow. Outsourcing is a great option that will help you maximize your expenses and guarantee a return on investment.

 

 

If you want to find an outsourcing partner that can help you grow your customer support teams, call us today and we’ll find a solution that works for you!

Here’s why outsourcing your digital marketing might be a good move for your business

Businesses are constantly faced with challenges when it comes to their marketing efforts mainly due to inadequate time and resources, prompting companies to explore their options and consider outsourcing their marketing as a cost-effective solution.

 

In these unprecedented times, outsourcing has become a viable solution to help small and medium-sized businesses thrive by reducing risk in their investments and marketing costs. This way, companies can manage their marketing efforts and resources more efficiently and stay afloat. By tapping into this, businesses can create brand awareness and leverage their brand presence for a fraction of the price compared to when they hire locally.

 

 

Why do small and medium-sized businesses outsource their digital marketing?

 

Hiring a dedicated offshore team to take care of your digital marketing strategy is a smart solution for your business since you get to have access to a highly-skilled pool of talents with the expertise you need at a cheaper cost.

 

Businesses are utilizing the best talents available in the offshore market to help in bringing their marketing strategy to life. And since marketing can tend to be very consuming and resource-intensive, business owners are turning to cost-efficient alternatives that guarantee the same or even better results.

 

Plus, if a company considers hiring in a low-cost economy where employment costs are up to 70% less, it actually allows them to save up their funds and reallocate these back into their core business, allowing them to scale and grow more sustainably.

 

 

Benefits of outsourcing digital marketing services

 

If you’re looking into hiring an offshore team for your digital marketing needs, here are some of its key benefits!

 

 

 

 

 

Consider hiring an offshore team for your business

 

Tahche is a privately held outsourcing company founded by a US-based Filipino American founder. Based in the Philippines, we help small and medium-sized companies in the US build their offshore team and support their business process through our offshore staffing solutions. We help you get the right people for your business and handle the intangibles of your offshore office so you can focus more on growing your core business.

 

We understand the challenges our clients face, that’s why we provide you with a team that is 100% dedicated to your business. We take the time to understand the specific requirements of each of our clients to ensure we find the right fit with the right skill set for the role.

 

With over a decade of experience and an in-depth understanding of the US market and our clients’ needs, we deliver tangible results that are sure to bring guaranteed success for you and your business.

 

If you want to find an offshore solution for your digital marketing needs, call us today and we’ll find a solution that works for you!

Maintaining a sustainable partnership with your outsourcing provider

With the challenges brought about by the ever-changing business landscape, more and more companies have been shifting to a sustainable business model to remain competitive. One of them is seeking an outsourcing provider to meet goals and continuously scale without the risk of losing profits.

 

Partnering with outsourcing firms that get the job done and have genuine care for your company and its goals is vital to help sustain your business.

 

 

Benefits of a good working relationship with your outsourcing provider

 

Better outcomes

 

Having and keeping that fruitful relationship with your outsourcing partner is critical to producing better results for you and your business. Plus, with clear, open, and hassle-free communication, everything becomes easier.

 

Improved efficiency

 

Once the outsourcing partner is familiar and involved with your business model and processes, things will be a lot faster which, in turn, leads to better productivity and improved efficiency.

 

More ideas and recommendations for your business

 

An outsourcing partner who truly understands the ins and outs of your business can make sound recommendations and suggestions for improvement to your system—allowing you to maximize its benefits and save on operational costs.

 

Faster and quality service

 

With clear, well-defined processes and standards between your company and your outsourcing provider, the outsourcer has a definite guideline on how to navigate and address your business needs and concerns quickly and efficiently.

 

Maintaining a good working relationship with your outsourcing partner plays a huge role in making your daily operations smoother and in your overall business success.

 

Finding the right one and getting off on the right foot is the first step!

 

Here are some pointers to consider when choosing your outsourcing provider:

 

 

At Tahche, we help you build your world-class team of professionals who will keep your business running and help you grow and scale faster.

Net Promoter Score: The main metric to look for when choosing the right outsourcing partner

Outsourcing provides a great solution for companies looking to grow and expand their business. However, the process of finding the right outsourcing partner isn’t always an easy feat—there are lots of factors and many things to consider throughout the process. And so, it’s important to make the right and careful decision to avoid any negative consequences. This is where the net promoter score (NPS) comes in.

Before you sign a deal with an outsourcing provider, it’s always best to look for the following:

 

Most importantly, it’s best to look for a partner that has a high Net Promoter Score (NPS) to ensure overall operational quality.

 

Net Promoter Score (NPS)

 

Net Promoter Score (NPS) is considered the world’s leading metric for measuring customer loyalty. In the case of the outsourcing industry, it helps businesses to assess the quality of services offered by outsourcing partners by showing loyalty trends and growth revenue outputs.

 

When looking for an outsourcing partner, a good NPS is a critical consideration because this gives you an idea of the potential business growth and cash flow, as well as an overview of the brand and overall customer satisfaction from its clients and partners. It also tells if the outsourcing partner is capable of providing quality service, addressing unique business needs, and resolving pain points and challenges that may arise— ultimately giving you a sense of security and peace of mind.

 

What is considered a good NPS?

 

NPS can range from -100 to 100. The calculation will depend on the responses received from the key question: “How likely are you to recommend our brand to a colleague?” which uses a 0-10 scale.  The answers are then categorized into any of these three categories:

 

 

To get the NPS, the percentage of detractors is simply subtracted from the percentage of promoters. Technically, anything above 0 is considered a good score. However, an NPS above 60 is considered excellent across various industries.

 

Overall, it’s important to choose an outsourcing partner that helps you grow your business and provides value for your company:

 

 

Partnering with Tahche

 

Tahche provides offshore recruitment services to small and medium-sized companies for over a decade, helping them build world-class offshore teams and support their main business process.

 

Tahche offers a wide variety of outsourcing solutions for companies needing professional skills and talents as part of their core business, professional organizations needing customer service talents, and high-growth small and medium-sized businesses needing management assistance for founders and c-suite executives.

 

Remarkably demonstrated by our Net Promoter Score of 73% (based on Tahche’s latest NPS results as of May 2022), Tahche delivers the highest quality of outsourcing solutions and services.

Everything you need to know about Net Promoter Score (NPS)

The Net Promoter Score (NPS) system is one of the most popular and great tools to measure customer satisfaction and loyalty. It seeks to understand what your customers think about you as an organization, as well as your products and services. This, in turn, gives you insights into how likely your customers are to recommend you, stay on with you, and expand your reach through recommendations.

 

What is the Net Promoter Score (NPS)

 

The Net Promoter Score (NPS) is a benchmark that companies use to measure, evaluate, and improve customer loyalty. It uses a simple scoring system that translates complex metrics into a single measure of customer experience success.

 

How to calculate NPS

 

Before you calculate your NPS, you need to survey your customers first with questions like “On a scale of 0 to 10, how likely are you to recommend our services to a colleague?” Depending on the responses you’ll get from this question, you can then sort respondents into three groups:

 

 

By looking at these groups, you’ll have an overview of how your customers, in general, perceive your business. Now, to calculate your NPS score, you will need to tally up the responses you earned from each category. You then subtract the percentage of detractors (customers who are not likely to recommend you) from the percentage of promoters (customers who are likely to recommend you). This gives you your net promoter score which ranges from -100 to 100. Note that passives are not included in the equation since these can’t be counted on either positive (recommend) or negative (not recommend) reviews.

 

It’s also important to note that different markets have different NPS benchmarks. It might be helpful to do some research on what the other companies in your industry are ranking before going deeper into your score or drawing conclusions.

 

Why is NPS important

 

It measures the likelihood of repeat business

 

NPS is ideal for when you want to evaluate customer loyalty. This measure is useful for forecasting business growth as well as gauging the health of your brand and overall customer satisfaction.

 

It’s relevant to all

 

The scoring system of NPS is fairly simple and easy to understand, making sure everyone on the team gets to wrap their heads around it. And, because NPS is a measure for the entire business, it’s a KPI that is relevant and applicable to all—not just to the management or operations team.

 

It provides direction for change and improvement

 

Some might think that NPS is just a one-time activity using a single question, but that’s not true. To maximize the real potential of NPS, you need to have a follow-up question to get deeper insights into why the customer responded the way they did. These questions are essential to understanding why some customers are likely to recommend you while some are not.

 

Remember that without feedback, NPS is just a number. By asking follow-up questions, you’ll get a sense of direction as to what changes and improvements need to be done.

 

It’s simple, user-friendly, and easy to implement

 

NPS surveys are quick, straightforward, and can easily be done online either thru email or via phone. Typically, there’s just one main question raised: “How likely are you to recommend our business?”, often followed by two to three additional questions to encourage further feedback. Generally, it would only take less than five minutes to complete the entire survey.

 

It’s a great tool to monitor change over time

 

Most companies conduct an NPS survey at least twice a year. This helps in keeping you updated about customer sentiments. It’s also great for identifying trends, trying to see if there are recent changes, and tracking business performance over time. 

 

It’s easier to benchmark against competitors

 

Since NPS is a globally recognized system, it makes it easier for companies and organizations to benchmark against competitors and track progress compared to the rest of the industry.

What is recruitment process outsourcing and how your business can benefit from it

Having the right people is crucial for achieving business success. However, building a team of skilled and qualified individuals that align with your vision and goals can be quite challenging—especially when you have several positions to fill. It could be overwhelming considering the resources and costs needed to make that happen.

 

This is mainly the reason why more and more companies opt to get a third-party service provider with the infrastructure, expertise, and proven methodology to cost-effectively handle their recruitment process.

 

Scroll through to learn more about how Recruitment Process Outsourcing (RPO) can help you optimize your hiring process, produce highly qualified candidates, reduce costs linked with traditional talent acquisition, and improve overall efficiency and productivity for your business.

 

What is Recruitment Process Outsourcing

 

Recruitment Process Outsourcing (RPO) is the transferring of all or part of your hiring process to an external provider that will take care of handling your recruitment on your behalf. RPO gives you the support you need to grow by helping you gain access to a quality pool of highly skilled and qualified talents that are suited for your business. 

 

What are the benefits of RPO

 

You’ve probably heard about the struggle of finding, attracting, and retaining top talents in today’s extremely competitive hiring landscape. Here’s how RPO helps you address this challenge, plus some of its top benefits that can take your recruitment process to the next level.

 

 

Finding the right RPO partner

 

Recruitment is no easy feat. As a vital factor for achieving business success, it requires a significant amount of time and resources. Therefore, getting the right RPO partner is important—think of it as an investment that will provide you with a sustainable business strategy in the long term. 

 

At Tahche, we help you get the right people for your business. Through our bespoke talent sourcing solutions, we are well-positioned to provide you with the best talents tailor-fitted to your requirements and corporate culture.

 

With global knowledge and cross-functional expertise, Tahche helps you transform your recruitment process, lay the foundation for a more robust workforce, and provide a winning formula for growing your business.

How Job Hopping Can Affect Yours and Others’ Reputation

Job hopping has been a common practice by the younger generation. It can do more damage than good if you leave too early in your job position. It’s normal for workers to move from one career to another, but when is really the right time?

Here’s how job-hopping can affect yours and others’ reputation.

What Is Job Hopping?

Job hopping means spending less than 2 years in a company in search for a higher salary. It is literally bouncing from one company to another in the hopes of better benefits. Sadly, 64% of workers agree to job-hop, but 44% of CFOs said they won’t likely hire a candidate with a history of job hopping for fear of losing them according to a PR Newswire Survey.

Why Do People Hop From One Job to Another

While it’s not a bad idea to find a better opportunity, leaving too soon can create misinterpretations. Most employers are looking for commitment for the long run to give value to the resources they’ve spent on recruitment. Research also mentioned that 75% of millennial employees prefer job-hopping as it would benefit their careers. Others find job-hopping essential after failing to adjust to the company’s expectations or environment.

The Gig Economy and Transition of Jobs

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Since the pandemic, millennials have been relying on the gig economy which consists of short-term sideline jobs where they can earn extra income. Few of these positions include ridesharing and delivery drivers and freelance creatives. This has also been a way for workers to recover financially from the pandemic. On the other hand, most people transitioning jobs indicates a strong economy because people can leave their current jobs without worrying about the pay according to Tara Sinclair from Indeed Jobs.

How Can Job Hopping Affect My Reputation?

There are upsides but there are also huge downsides to job-hopping and one of these is distrust from future employers. It also means that your ability to commit to a job is also questioned. Apart from this, not only does it affect your reputation, it also collectively refers to the general Filipino worker as unreliable. However, there is a way to change that.

How Can I Stay Passionate and Committed In My Current Job?

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Being thankful for the little things is the first step to keeping that passion in your job. Besides this, learning and applying something new in the workplace enhances your career. A strong support system at work where you can practice teamwork, cooperation and accountability can help you stay committed at work. Overall, communication between workers and the management is the best strategy to resolving any concerns whether it be compensation or working conditions.

Go ahead and be the best worker there is! Remember to be thankful, learn, practice and communicate in every aspect of the job.

If you’re looking for a long term job, find the right opportunities at Tahche today.

Empowering The Philippine Economy Today Through Socio-Civic Education

As the May 2022 Philippine Presidential Elections draw near, more efforts are being initiated for Filipino citizens to vote wisely. One of these efforts is the “MULAT” program, by PHINMA education, which uses curricular and extra-curricular activities to increase the students’ social awareness, educate them about their rights, promote human dignity for all, and encourage them to take an active role in pursuing positive social change in the Philippine economy today.


What Is the Effect of COVID-19 On the Philippine Economy?

According to the Philippine Statistics Authority (PSA), the employment rate in the country was at 91.2 percent in February 2021. The number of unemployed Filipinos 15 years old and over also increased to 4.2 million in February 2021, about 234,000 higher than the reported 4 million in January 2021.


The government in partnership with the IT and Business Processing Association of the Philippines (IBPAP) is currently providing more job opportunities for underemployed individuals.


How Voting Impacts Philippine Economy Today


According to a survey conducted in February 2021 among 7,139 college students, they showed a positive attitude towards registration and voting. However, 30% of students had not yet registered.


When more youth are educated in socio-civic affairs, there is a unified effort in creating solutions to positively impact the Philippine economy today and minimize concerns like unemployment and current health conditions. Making well-informed and unified voting decisions also strengthens the gap between the citizens and the government and better addresses the concerns of the majority.


About the MULAT Program


“MULAT” is a Filipino term for “eyes wide open”, MULAT aims for the next generation to be socially aware and contribute to civic consciousness using significant training. It was established in 2020 by PHINMA Education, which provides quality education to underserved youth who are often the first in their family to enter college. PHINMA owns and operates nine schools in the Philippines namely: PHINMA Araullo University, PHINMA Cagay-an de Oro College, PHINMA, University of Pangasinan, PHINMA University of Iloilo, Southwestern University PHINMA in Cebu City, PHINMA Saint Jude College in Manila, PHINMA Republican College in Quezon City, PHINMA Rizal College of Laguna, and PHINMA Union College of Laguna) and manages one in Indonesia.


MULAT Program Modules

The MULAT program consists of modules that are taught in various learning experiences such as webinars and training sessions. Each of these modules aims to:


What You Can Do To Be Involved

Whether you are a student or professional, your small participation in lobbying for socio-civic education can create a positive ripple effect on the Philippine economy today You can be actively involved by liking PHINMA Education’s Facebook page and viewing and sharing their video learning sessions. You can also partner with them by emailing them at makinglivesbetter@phinmaed.com.

Business Processing Outsourcing Services For The Next Wave of Innovation

2021 is coming to a close, is your business ready for the next wave of innovation? The COVID-19 pandemic has truly been a disruptive factor for businesses across the world. It has tweaked some business models and changed the whole landscape of reaching out to customers. But, is it really enough to just incorporate business processing outsourcing services with technology? 

Business As Usual or Business With New Normal Standards?

 

Has your business been working as it used to before or has it adapted to new normal standards? Forbes mentioned that innovations like robotics and artificial intelligence are set to radically transform the U.S. economy. These changes could break current business models, but on the positive side, be an opportunity to improve services. 

What is The New Norm of Business Services?

 

At present, hybrid work has been a messy process to tackle with. We all agree that when it’s new, it’s messy, but thankfully, business outsourcing service management is always a viable option. 

Business outsourcing service management is transforming one’s current business model to fit the demands of an emerging market. It designs effective automated workflows to make processes easier and faster. This general service is the new norm for companies that need to adjust to bigger.

 

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The Details Behind Business Outsourcing Service Management

 

There are different facets of your business that needs individual attention and a specific level of expertise. Tahche helps you plan, test, launch and adapt to better workflows for your business in the legal, financial, recruitment, i.t. and administrative aspects of your company. We utilize a complete line of professional services needed to sustain your business. All at minimal costs and excellent quality. 

Need a quote? Send us a message today!