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5 Reasons To Hire An Outsourcing Services Company

An outsourcing services company not only gets the job done for you, but they can recommend an effective outsourcing services business model for your business, especially with the emergence of hybrid work. Outsourcing services essential services can range from outsourcing services in healthcare, accounting, audit, legal, i.t., engineering and ecommerce.

 

Basic Functions of an Outsourcing Services Company

 

An outsourcing services consulting firm helps you know which work positions need to be delegated to an outsourcing team. They are able to handle multiple assignments that require a certain degree of specialty. They function as subject matter experts who can help operate your company from top to bottom, so you can focus on being on top of your business, not within or beneath it. 

 

 

Outsourcing Services Benefits

 

Several benefits of outsourcing include more productive business operations at lower costs, focus more on core business processes and the ability to work 24/7. Outsourcing to the Philippines which is known as the “BPO Capital of the World” helps you get access to quality talent with a high English proficiency rate of 97.5%. Most Philippine talents also hold bachelor’s or master’s degrees, so you can expect international standards when hiring such talents. 

 

Why Hire An Outsourcing Company in the Philippines

 

Faster Turnarounds

 

Aside from lower costs, Philippine outsourcing companies have faster turnarounds because of proven business processing models and an abundance of highly skilled talents. 

 

Diverse Outsourcing Specialty

 

Philippines has a diverse outsourcing specialty including outsourcing services in healthcare, outsourcing services in audit and outsourcing services in accounting. Most BPO employees are housed in premium office spaces positioned within the country’s i.t. Parks. At present, Philippines has over 25 cities with a booming business landscape. 

 

Fast-Growing Economy

 

Deloitte reported that the country is one of the fastest-growing economies in Asia. In Cebu, one of the most thriving cities in the Philippines, around 8 multibillion-dollar projects have continued since the pandemic. 

 

Influx of Full-time BPO Employees

 

There are currently 1.2 million full-time BPO employees in the Philippines. Full-time employees help put utmost priority to your business operations compared to freelance or part-time employees.

 

Government-supported BPO Landscape

 

During the onset of the pandemic, BPO offices were among those who remained open and continued their recruitment processes. The Philippines, wherein the government and BPO companies in the country work together to increase and protect the IT-BPM landscape in the Philippines.

 

Lighten the load and expand your business’ capacity through an outsourcing services company in Cebu. Contact Tahche at +1 347-467-1066 now.

Professional Tips For Gen Z Workers Amidst a Global Crisis

Need professional tips as a fresh graduate in a global crisis?

 

Graduating virtually and not having internships are some of the challenges that Gen Z graduates had to put up in the pandemic. But, with every crisis, there is opportunity. 

 

If it’s your first time looking for work in a pandemic, you are not alone. We want to let you know that most companies, especially in the BPO industry, still offer great positions for qualified fresh graduates. 

 

Here are professional tips for fresh graduates in the pandemic:

 

It’s Not a Competition

 

When finding a job amid a pandemic, the first thing to think about is to not think about competition. When you set this in your mind, you can approach the job application on level ground with other applicants. You won’t also be running under pressure, but in the confidence that you are capable of handling the job like the rest of the applicants.

 

What Do I Do If I Don’t Have Significant Work Experience?

 

Recall your experiences with affiliated organizations in the school. That counts as experience. Place significant co-curricular or curricular activities that support the job position you are in. Also, it’s a good idea to ask what type of work experience they require before jumping on the bandwagon. 

 

Starting a New Job In a Pandemic

 

Working in a pandemic would mean office days at home, more Zoom calls, working with family, and dealing with distractions. It also means learning to communicate with colleagues online. Research and practice professional tips that best fit your company culture and rules.

 

Keep Meetings Short

 

The average person can only handle 2 hours of meetings a day. Long online meetings can put a strain on your eyes and health. It can also divert your attention. Keep meetings short like a maximum of 30 minutes. 

 

Use Chats to Communicate Positively

 

Our mental health matters and with the surrounding negativity, it’s high time we use chat rooms to encourage each other, share some challenges and lift each other. 

 

Schedule Your Distractions

 

We all have the distractions that take us away from work, and if you’re someone who loves to clean and arrange things in their desks, do it before work. Schedule those distractions ahead, so you won’t have to deal with them during work.

 

Do Time Blocking

 

Working half of the week at home and half in the office can be a tricky schedule, so time blocking is always important to stay on track of your tasks and keeping short breaks to recharge your energy. 

 

Take Care of Your Mental Health

 

An ideal strategy to avoid brain drain from too many video meetings is also doing short walks, exercises like breathing and stretching. Listening to music and turning off devices after work can be a great way to recharge and feed your brain.


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How To Ask For a Raise at Work The Right Way

So you’ve been in the job for quite some time and you need to earn more to compensate for growing costs? Asking a raise is a useful professional skill, so you can advance in your financial goals.

 

When Is The Right Time to Ask a Raise?

 

If you’ve proven yourself to be excellent in your job for a year, you can ask for a raise. Employers are open to giving a salary raise to those who deserve it.

 

Specifically, you can ask for a raise at work during a performance review, positive feedback, a company anniversary, or when the company reached a milestone. Only because you were part of that success! 

 

Why Ask for a Raise At Work?

 

There might be several reasons why you want a raise, but let’s see if those reasons are valid. Asking a raise is not self-entitlement at all when you think you need it and it is desirable with your work performance. 

 

Most employees ask for a raise for reasons like:

 

The job requires more responsibilities.

 

More responsibilities mean more time and time is gold. The job might even require you to travel more often, so it’s ideal to ask for a raise to compensate for travel expenses. 

 

They’ve stayed long enough in the company 

 

Being in a company for a few years and doing a good consistent performance is deserving of a salary raise.

 

How Do I Ask for a Raise?

 

A professional business letter is one tool you can use to ask for a raise at work. Its content should be friendly and direct to the point while also being grateful towards your manager or supervisor. It also is a plus to set a meeting and hand the letter personally to your head, so you can discuss it briefly. If you are not able to meet face-to-face, you can do it via email. 

 

Here are some tips when writing your letter:

 

Be Professional

 

Add your company letterhead, follow the format of a good business letter. Avoid caps and exclamation points. Check for grammatical errors. Be clear and concise with your language.

 

Be Grateful

 

In the letter, start by being grateful to your head for supporting your career.

 

Be Sincere

 

It’s important to mean what you say and not just flatter with words. 

 

Be Direct to the Point

 

Don’t prolong your purpose for writing the letter. Make your intro short and get right to the point about the salary raise.

 

Ask Politely

 

Add magic words like please and thank you. Don’t try to apologize for asking for a raise. Be confident about it. 

 

Add a Specific Amount

 

Some companies may be open to your request and may ask how much of a raise would you prefer. Don’t be afraid to place it in.

 

Don’t Demand But Wait

 

We are merely asking permission for a salary raise, so we need to ask them politely and wait for their update. 

 

Asking a raise at work is a negotiation skill we all need to learn as employees. The way we ask also varies across company cultures. Do a little research and practice on how you can approach them well.

How to Maintain a Healthy BPO Work

Your health impacts the way you work. It affects your mood and is detrimental to your performance. In a highly stressful working environment like the BPO industry, how do you stay healthy?

 


Self-Examination

 

 

Aside from an annual medical check-up, we need self-assessment in different areas of our life to grow personally. Dr. Bradford Cooper from Catalyst Coaching Institute introduced the F-5 Assessment which tackles 5 key areas of life, namely:

 

 

How to Self-Examine with the F-5 Assessment

 

Self-examination is part of personal development. It helps you achieve a better quality of life. In each area, honestly rank yourself on a scale of 1 to 10. This must not be done in comparison to others, but according to one’s goals.

 

Cooper also noted that the F-5 is not about finding the perfect balance, but more about examining different areas in your current phase and optimizing the areas that could add value to your current phase.

 

We go through phases in life like holding a new job position, becoming a parent, and retiring from work. These can be stress factors to BPO work, so it’s important to find out which areas will help support your current phase.

 

Take Action In Key Areas of Your Life

 

Now that you know which areas you need to improve, take small actionable steps to achieve them. For instance, when you’re in the parenting stage, you might have to increase your time with your child. So, you get a house help to do the chores to focus on your child. This is a good example of a small actionable step rather than trying to do all things by yourself.

 

 

Learn to Communicate Effectively With Other People

 

Leadership guru John Maxwell says there’s no such thing as business ethics. He means that the way you treat people outside work is the same attitude you bring at work. Communicating effectively in your BPO work is so crucial. It keeps projects at bay, it avoids confusion and exhaustion.

 

Effective Online Communication

 

BPO work especially in the pandemic relies heavily on technology for communication. Some of the ways we communicate with our teammates and clients include chat, video conferences, and audio calls. We want to keep a good relationship with them as possible because they are part of our well-being.

 

Naturally, we tend to project how we communicate based on the person’s personality, but that usually won’t work anywhere. Taking into consideration the words of Maxwell, our role is to be consistent communicators. We have to practice a good attitude to anyone and that’s being professional!

 

10 Commandments of Communication

 

Inc. revealed 10 rules for successful communication which anyone can practice.

 

These include:

 

Consideration

 

Communicating effectively means it’s not about you, but the person who’s talking to you. You as the listener should consider the need of the person. Avoid using verbal or non-verbal cues to shut down the person’s feelings or the conversation.

 

Focus

 

Focus on the listener. Stop multitasking. Give them your time. When doing BPO work like listening to the customer or recording the details of the issue, you need to focus to be able to provide a fast and efficient solution for them.

 

Attentiveness

 

While we can’t necessarily observe non-verbal cues over the phone, we can examine by the noise or verbal expressions that the person does. For example, you could hear the customer taking long deep breaths when they can’t wait any longer.

 

Reflective Listening

 

Sometimes it takes more intuition to understand what a person means than listening to what they’re saying. We often perceive customers as rude when they shout out their problems for instance, but when you take time to consider them and what they’re feeling, you find out that they just really want to get things fixed so they can return to their normal routine.

 

Waiting for a speaker to finish

 

Oftentimes, we get excited to speak, that we interrupt the person who’s currently talking. In a video conference, it’s hard to tell who’s going to speak next when everyone else is on mute or the cameras are off, so it’s important to use the raise hand signal or chat box to volunteer to talk next.

 

No name-calling

 

Whenever workmates become familiar with each other, there could be a tendency for name-calling on the chat boxes or even in person. It’s important to call out privately those who name-call because it can damage the reputation of the other party in the workplace. Name-calling also results in anger, loss of confidence, or shame.

 

Stick to the issue at hand

 

When dealing with problems at work, always stick to the issue at hand, and not blame anyone. Never bring up past issues. This will keep a good BPO work relationship among colleagues.

 

Be slow to anger

 

We can be angry but we have to learn to keep it to ourselves. We also cannot let it consume us because it’ll affect the way we work. Likewise, we have to release it to the proper channel when we are not able to manage it ourselves. Talking to HR, supervisors, or team leads can be a good way to release it, so we can also receive sound counsel from them.

 

Stay on track with the rules

 

Whatever company policies and project processes are set in place, always obey them. That keeps everyone working harmoniously.

Start and end positively

 

When we want to point out an issue that needs to be fixed, we always start with praise or thank you towards the person for their time to listen then explain to them the problem. Afterward, we should always end positively by thanking them for listening and instill hope that things get better. This commandment is also called the sandwich technique. It is useful for maintaining good connections among work peers.

 

In conclusion, if you have any problem with any BPO work, always channel it to the right person who can address the issue.

 

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The Most Effective Solution For Hybrid Work: Getting An Offshore RPO

More companies are adopting hybrid work to follow COVID-19 protocols. It also helped companies cut down on operational costs, find global talents, and enable work flexibility.

 

However, hiring and managing global talents is complicated and time-consuming when you don’t have experience and the right resources. An Offshore RPO or Recruitment Processing Outsourcing firm helps you search and manage global talents effectively. 

 

The Challenges of Hybrid Work

 

Have you spent time, energy and money hiring talents only to find them drop the job offer after they’ve been accepted in another company? This is one of the few reasons why the talent recruitment process is slow. 

 

Other reasons include:

 

 

An offshore RPO speeds up the process by using specialized tools and expertise to access global talents. Once they’ve found the right talent for your company, you can either take it from there or opt for a full HR support. 

 

Also, the legalities of hiring global talents and crafting work policies for hybrid teams are covered by an offshore RPO.

 

Proven Recruitment Strategies

 

LinkedIn 2019 Global Trends Report states that 89% of new talents don’t work out because of the lack of soft skills. 8 of 10 companies say soft skills are important for the success of a company. Soft skills include collaboration, emotional intelligence, problem-solving and adaptability. 

 

Most likely, in traditional interview questions, candidates already know what to say.

 

There has to be another approach to discovering if these candidates are the right fit for the organization. 

 

Thankfully, offshore RPOs use strategies like behavioral and tech-based assessments that have been proven to work with their other clients. 

 

What to Look For In An Offshore RPO

 

An offshore RPO that delivers on time at a friendly rate is something you should consider. Also, getting an offshore RPO with a full scale of recruitment services can help equip your in-house HR as well. 

 

A full service Offshore RPO caters to:

 

 

If you need any of these services, please contact us at Tahche. 

 

Our team of recruitment experts uses 5-step approach to acquiring and retaining your talent for the long run. 

 

Tahche’s 5-Step Recruitment Approach

 

Our proven recruitment process includes:

 

Thorough Consultation 

 

We schedule calls together to assess your job criteria and propose strategies based on your needs.

 

Employee Search Using Successful Tools 

 

Our employee search features fast, accurate and proven tools intended to give you the best match of candidates.

 

Client and Employee Friendly Onboarding System

 

We make communication between you and your chosen candidates easier with a preset of files and tools intended for project management. We oversee the process and ensure smooth communication of work responsibilities.

 

Office and Equipment Procurement Based On A Workable Budget

 

Whenever you need to start your business in a specific location, we prepare necessary requirements like office and equipment based on your budget. 

 

Add-on Services As Needed

 

Other services required for companies to start their offshore office include legal and administrative assistance. 

 

Explore more of what Tahche can do for you. Check out our video blog. Please make sure to subscribe to our newsletter to give you a head start in recruiting the next best talent!

BPO Company Hiring In Cebu: How To Get Hired?

Scouting for a BPO company hiring in Cebu that matches your needs? There is no perfect workplace, but there is a better way to search and apply.

 

Things to Consider When Applying For BPO Company Hiring In Cebu

 

Find a BPO Company That Grows You

 

Find a job that grows you professionally. Don’t settle for less. Experience will always be our best reference when it comes to our career.

 

Make Sure You Commit To It

 

Commitment is part of your profession. Hopping from one job to another is not only tiring, but also time-consuming. Commit to a company that matches your personality and passion and watch yourself grow professionally and even, financially!

 

Stay Healthy

 

Health is our investment for long term earnings, so we have to stay healthy physically, mentally and emotionally. Set up good habits that will benefit you in the long run. Habits like getting x amount of hours of sleep and eating more fruits and veggies are a good start.

 

Why Work With Tahche

 

Working with Tahche has its pros. We are looking for relevant, unique, smart and globally competitive talents such as you!

 

Here are reasons why you should work with us:

 

Adjustment Period

 

US-based BPO company hiring in Cebu works the graveyard shift. Nevertheless, we give employees time to adjust since not everyone is comfortable. This allows their body clock to adapt to the night shift.

 

Bonus and Referrals

 

Tahche gives bonuses to employees who perform better and hit company targets. We also offer referral fees to workers who refer successful hires. We also give commissions to workers who get clients for our outsourcing company. In addition, we offer salary appraisals for long-term employees!

 

Training and Workshops

 

In order for us to be globally competitive, we constantly train our workers using the best resources. This will help them grow personally and professionally.

 

Open Communication

 

We honor open communication between employees and the management and are open to suggestions. We value everyone’s ideas.

 

U.S. Paid Leaves

 

During US holidays, we have no work! We get double pay for working during Philippine holidays! Cool right?

 

In-Patient and Out-Patient Coverage with COVID-19 Coverage

 

We simply can’t work when we are sick. Tahche offers in-patient and out-patient coverage for employees and their dependent who are sick. We are also offering paid sick/emergency leaves, including COVID-19 related leaves. Our Human Resources team will assess these types of leaves.

 

Grow Your Career With Tahche

 

Want to kick start your career with us? End your search for BPO company hiring in Cebu and view our updated job list for available positions.

Your Rockstar Hiring Experts Are Here!

Do you have specific rockstar hiring qualifications? Our rockstar hiring team might just be what you need! Particularly, we scout for experienced Business Processing Outsourcing rockstars in Cebu.

 

Why Cebu Is Your Next Rockstar Hiring Hub

 

Cebu is the second largest capital of the Philippines booming with crucial talents in I.T., Engineering, Marketing and Sales. Besides these, labor and operating costs are twice as affordable as the standard rate.

 

Returning Overseas Professionals

 

 

At this time, overseas professionals who are highly experienced on a global scale are returning to Cebu. These professionals are bouncing back from massive layoffs and looking for better career opportunities. Our rockstar hiring team has got their eyes on them!

 

Million Filipinos Looking For Work

 

Previously, around 55,000 Filipinos returned to the country after losing their jobs. Some of them include hospitality workers with a solid background in customer service. Moreover, the Philippine Statistics Authority recorded 2.2 million Overseas Filipino Workers (OFWs) aged 30-34 years old. 18 percent are working in service and sales. 8.5 percent working as professionals while 8.7 percent are working as associate professionals and technicians.

 

Talents With Higher Education Levels

 

 

Besides being a rockstar hiring hub, Cebu is home to smart and savvy individuals who are hungry for learning. A huge population are healthcare workers which the world needs most! Also, hardcore IT and marketing specialists are ready to back you up with business promotions.

 

Attractive Multi-Million Dollar Investments

 

 

Right now, Cebu is constructing multi-million dollar infrastructure projects including office, residential and lifestyle spaces that meet international taste.

 

Foreign Partnerships

 

Projects like the Cebu-Cordova Link Expressway (CCLEX) are in partnership with Acciona Construction from Spain. CCLEX connects Cordova and Metro Cebu and is the third iconic bridge in the province.

 

In addition, Ming-mori Business Park in Minglanilla started building iconic office spaces for businesses including BPO companies. Also, the 25-billion dollar luxury resort Isla de Victoria Cebu is breaking ground in South Road Properties. 

 

Cost-Efficient Labor Sparked by Accelerated Outsourcing Growth

 

 

One thing that places Cebu in the spotlight is its globally competitive talents. Firms can get rockstar hiring experts to look for the same or even better talents and build an offshore office in Cebu. Furthermore, Cebu outsourcing firms are also rich in Knowledge Process Outsourcing (KPO) services including  IT, engineering, medical transcription animation etc.

 

Apart from these, Cebu also ranked 11th of the best outsourcing destinations according to the 2018 Tholons Top 100 Global Outsourcing Destination.

 

Outsource Efficiently With Tahche

 

As American public servant Alphonso Jackson would say: “The other part of outsourcing is this: it simply says where the work can be done outside better than it can be done inside, we should do it.” Outsource with our rockstar hiring experts today.

 

Do Breaks Boost Productivity In A BPO Setting?

Do you believe breaks boost productivity? We asked ex-BPO and BPO employees how they spend their break time in the office or at home.

 

Short, Fulfilling Breaks Boost Productivity by 25%

 

Never underestimate the power of short, but fulfilling breaks. Slowing down can actually have a positive impact on your productivity. International Journal Cognition reports that taking a short break from tasks can help you focus longer.

 

University of Illinois professor Alejandro Lleras said the brain stops responding to senses when the stimulus remains constant overtime. In other words, repeating a task can make our brain accustomed to work and no longer treats it as significant.

 

One Contributor to High Retention Rates

 

High retention rates are a sign of a strong BPO company because of two things:

 

  1. They are able to keep their employees motivated to work at their best.
  2. The company continues to expand despite the negative effects of the pandemic on businesses. 

 

How Satisfying Breaks Is Linked to Career Contentment

 

Abraham Maslow’s hierarchy of needs places self-actualization at the top of every human need and careers cannot satisfy this. However, HR can promote the wellbeing of its employees in hectic and highly demanding environments such as BPOs.

 

Satisfying breaks fall under the work-life balance which is a big factor in job satisfaction. Breaks boost productivity by lightening the workload. Active breaks like talking to peers, taking the stairs and switching tasks can also improve work performance. Research shows that active breaks can minimize the risk of depression, obesity, heart disease and diabetes.

 

Healthy Breaks

 

Breaks that boost productivity can also improve your mental and physical health. Studies show that brief but meaningful breaks improve career contentment and increase company retention rate.

 

 

How to Take Better Breaks

 

Not all types of breaks are suitable for every employee. In general, physical and mental health should always be a top priority when it comes to taking better breaks.

 

Simply ask yourself or your employees, what works for you? What inspires you? Also, what areas in your life do you need to work on?

 

In this way, you have a better picture of what kind of break fits you best. Breaks not only improve an individual, it also enhances the surrounding environment. There is more willingness and more focus to work better when everyone is well-rested.

 

For more insightful blogs, keep posted on our website. 

 

Do you want to work better and implement breaks that boost productivity? Apply for career-enhancing job positions at Tahche today. 

 

How BPO employees take a break in the office or while working from home.

 

 

Sources:

Bartolotta, Kate. “5 Science-Backed Ways Taking a Break Boosts Our Productivity.” Huffpost, Huffpost, 16 Nov. 2016, www.huffpost.com/entry/5-science-backed-ways-taking-a-break-boosts-our-productivity_b_8548 292

Selig, Meg. “How Do Work Breaks Help Your Brain? 5 Surprising Answers.” Psychology Today, Psychology Today, 18 Apr. 2017, www.psychologytoday.com/us/blog/changepower/201704/how-do-work-breaks-help-your-brain-5-surprising-answers.

Top Executive Job Positions Across the World and Why

The pandemic has changed the way people live and work. Unquestionably, the career landscape shifted significantly. 

 

In LinkedIn’s Emerging Jobs Report 2019, AI specialists, robotic engineers, and cybersecurity experts were identified as the fastest-growing top executive job positions in the world. 

 

In 2020, LinkedIn data from April to October revealed a new list of the fastest-growing job categories in 14 countries, including the Philippines.

 

The report also stated emerging jobs with the highest year-over-year growth rates in hiring.

 

In-Demand Top Executive Job Positions

 

 

Healthcare Workers

 

It’s not surprising to see healthcare workers on top of the list. The pandemic created this great need for doctors, nurses, and paramedics. Medical professionals or front liners are one of the top three emerging jobs in nine countries and rank first in Australia, Brazil, Mexico, and the United Arab Emirates. 

 

Also, healthcare support staff, such as healthcare assistants, patient services coordinators, and home health aides were among the Top 10 fast-growing job categories in 12 countries and Southeast Asia.

 

With the COVID-19 situation, everyone needs healthcare workers in their systems. This pandemic shows the shortage of nurses not only in the United States but also on a global scale. 

 

Content Specialists

 

The increasing demand for digital content creators is observed even before the pandemic. But the surging demand becomes more evident during this time when digitizing your business is a trend. Also, with the health and safety protocols that should be followed, many people have to work from home. This setup favors the rise of content specialists worldwide. 

 

Digital content specialist or freelancer is the top emerging job category in India, Germany, and Southeast Asia. It’s also in the top ten in the other seven countries. 

 

High demand positions in digital marketing include bloggers, podcasters, YouTubers, graphic designers, content writers and copywriters who help businesses grow in the changing environment of the business world.

 

E-commerce Experts

 

With many people restricted at home and made online shopping a habit, the roles needed in e-commerce have exploded. To deal with the changes brought about by COVID-19, many businesses have also turned to e-commerce. 

 

In 2020, the global e-commerce growth rate reached 27.6%, and it is projected to hit 14.3% in 2021. In the US alone, e-commerce sales were expected to grow by 40.3% and reach $839.02 billion in sales in 2020. From January to October 2020, Amazon hired a total of 427,000 people. In July of the same year, the said e-commerce company started hiring 2,800 people a day.

 

This growth is the same in Southeast Asia and 11 of the 14 countries examined, where drivers, supply chain specialists, package handlers, warehouse team leads, and other related roles are one of the top 10 fastest-growing job categories. 

 

E-learning Tutors/Teachers

 

In this time of the pandemic, many students from preschool to graduate school moved to virtual classrooms or e-learning setups. This new normal in education generates a high demand for tutors and other educators to assist students and help them cope up. 

 

In Italy, Spain, and the Netherlands, classroom teachers, professors, tutors, principals, and academic administrators are the top emerging job category. They are also among the top ten jobs in 11 other countries and Southeast Asia. 

 

Business Development and Sales

 

The business environment has changed. That’s why business owners need new development and sales plan from people with great skills in sales management, strategic planning, and negotiation. 

 

In eight countries and in Southeast Asia, business development and sales roles were among the top 10 fastest-growing job categories.

 

Top Executive Positions In Tahche

 

Tahche is hiring top executive job positions namely:

 

BPOs In PH: Rising Above The Challenge

We’ve been seeing growth in the Business Process Outsourcing (BPO) industry even with the pandemic, and it’s evident in the additional 1.32 million headcounts in the Philippine Information Technology and Business Process Management (IT-BPM) sector. 

 

The IT and Business Process Association of the Philippines also reported that the BPO industry improved its gross revenues by 1.8% for the last 12 months.

 

BPO Sector Occupies Vacated Office Spaces In PH

 

The negative effects of the pandemic have caused major tenants such as English as a Secondary Language (ESL) providers and Philippine Offshore Gaming Operators (POGO) to vacate their commercial spaces and ultimately downsize their operations. 

 

Real estate services company Colliers Philippines recommended that landlords should offer their empty spaces to outsourcing firms with quick plug-and-play office space requirements and watch out for BPO firms that carry on with hiring and occupying spaces, such as those providing logistics, healthcare, and e-commerce services.

 

True enough, the BPO sector has made the country’s struggling office segment resilient with its significant support. AREIT Inc., the Philippines’ first real estate investment trust, noted that 99 percent of its buildings are occupied and contracted long-term by BPO tenants. 

 

With the recovery of the global economy, AREIT’s  President and Chief Executive Officer Carol Mills is positive that there will be a continuous need for outsourcing, and this will help manage the operating costs of the office leasing industry.

 

Business Process Outsourcing Firms are Still at 50% Capacity

 

With the health protocols and restrictions in place all over the Philippines, the BPO industry still manages to operate at 50% maximum capacity limit. 

 

Most of the outsourcing firms’ expansion is now focused on remote work. Nevertheless, even at this capacity, the office space demand within the BPO sector increases. 

 

Although Colliers Philippines believed that it may not be able to offset the considerable losses from the withdrawal of POGOs, Morgan McGilvray, the senior director of occupier services Santos Knight Frank, speculated that the BPO office demand might suddenly increase once offices are permitted to return to 100% capacity.

 

More Vaccine Doses for BPO Employees

 

Safety protocols are implemented in Business Process Outsourcing companies to reduce the risk of infection and transmission of COVID-19. Magellan Solutions, a call center company in the Philippines, goes extra by sanitizing all rooms with UVC, wiping down workstation cubicles, installing air filtration systems, and requiring rapid COVID testing for returning employees and new hires. The company sets this example to show that even a small BPO company can get through these difficult times. 

 

With vaccines now available, many BPO companies are also considering to purchase vaccine doses for their own employees to further protect them. Fortunately, investment promotion agency Philippine Economic Zone Authority offered to assist company locators with tax- and duty-free importation of COVID-19 vaccine doses. This will significantly help with the COVID-19 concerns of the BPO industry. 

 

Among the BPO companies that have started a vaccination program for their Filipino employees is the Australian-owned offshore staffing firm Staff Domain. They purchased more than 500 vaccine doses, which will arrive in Q3. These doses will be administered to their employees and their families free of charge as part of their plan to protect their health and maintain safety. 

 

Meanwhile, Emapta, another Australian outsourcing firm, has pre-ordered 7,000 doses of Moderna vaccine for its 3,500 employees in the country.

 

More Opportunities for the Outsourcing Industry 

 

The outsourcing industry continues to become competitive and viable. With the ability of the BPO industry to persist through the pandemic, international clients who plan to outsource from the country can be more optimistic about the services provided by the Philippine BPO companies. 

 

Many job opportunities are now available even in other rising cities outside Metro Manila. Philip Gioca, the country manager of JobStreet Philippines, noted that job offerings in Central and Western Visayas grew by 9% and 44% in job openings, respectively.

 

Moreover, according to the Tholons Services Globalization Index 2020 results, Cebu ranks 15th among the most competitive outsourcing destination in the world. Cebu is one of only two Philippine cities, together with Metro Manila, that made it to the list of Top 100. 

 

Learn more about why Cebu is a preferred hub for business continuity here.

 

References:

 

“2020 Latest Report: BPO Industry in the Philippines Statistics.” Magellan Solutions, www.magellan-solutions.com/blog/whats-the-number-analysis-of-the-latest-statistics-of-the-bpo-industry.

“AREIT’s Office Segment Remain Resilient Due to BPOs.” Outsource Accelerator, 28 Apr. 2021, news.outsourceaccelerator.com/areits-office-segment-remain-resilient-due-to-bpos/?__s=8hstssfntyz6rpjs9oob.

“Cebu Flash | Prospects for Cebu Office Leasing Market’s Growth Beyond 2020.” Colliers, 11 Dec. 2020, www.colliers.com/en-ph/research/cebu-flash-prospects-for-cebu-office-leasing-markets-growth-beyond-2020.

“Office Sector Still Impacted by POGO Exodus.” Outsource Accelerator, 22 Apr. 2021, news.outsourceaccelerator.com/office-sector-still-impacted-by-pogo-exodus.