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Outsourcing Industry Doubles Revenue Growth In Q1 of 2021

What good news awaits foreign and local outsourcing industry investors in the Philippines? It’s the fact that 84% of Business Processing Outsourcing (BPO) respondents experienced revenue growth with 32% growing over 50% from March 1, 2020, to Feb 28, 2021. 

 

According to reports from a survey conducted by Outsource Accelerator, 76% of the surveyed companies experienced growth in ‘seats’ and 72% saw increased profitability. Only 12% observed a decrease in growth. 

 

Derek Gallimore of Outsource Accelerator pointed out that there is a big chance for a second wave of growth in the outsourcing industry, further noting that this could generate 60 million more jobs over the next 20 years. Such a widespread growth in revenues, profitability and seats signifies the remarkable interest and growth of outsourcing despite the pandemic.

 

COVID-19 As Catalyst of Growth in Outsourcing

 

While the progress in the outsourcing industry is not a direct effect or result of the pandemic, it does help with the ‘new normal’. The current situation has caused people to become aware of and accept remote work. Additionally, COVID-19 has led people to embrace technology, including the tools being used in remote work. Companies, even the medium- and small-sized businesses, also started re-evaluating their spending and explored cost-saving options like offshore staffing.

 

Confidence in the Future of the Outsourcing Industry

 

The expectations for future growth remain positive with the BPOs being generally very confident concerning the future. About 72.8% and 92% of respondents expressed high expectations for the next 12 months and 5 years while only 11.7 indicated low expectations for the next 12 months.

 

Consequently, the International Monetary Fund (IMF) was optimistic about the Philippine economy and increased its GDP projection of 6.9% from the original target of 6.6% in 2021. As quarantine protocols ease out in Metro Manila, Bulacan, Cavite, Laguna, and Rizal, more industries can now reopen at limited capacity. 

 

Results of the latest Business Expectation Survey carried out by the Bangko Sentral ng Pilipinas (BSP) also brought hope as the business owners’ Confidence Index (CI) for the first quarter of 2021 increased to 17.4% (60.5%) compared to the 4th quarter of 2020’s 10.6% (57.7%). This survey was done among 1,512 firms nationwide. 

 

Moreover, Asia Pacific Real Estate Association (APREA)’s CEO Sigrid Zialcita remained buoyant towards the progress of the outsourcing industry, saying that it will remain a pillar of the real estate sector. Even real estate brokerage services company Leechiu Property Consultants (LPC) supported this statement by naming the BPO sector as the key factor causing an increase in office demand. 

 

The talent solutions platform WorkBank Philippines, Inc. also concluded that the most active hiring companies are in the outsourcing and call center industry, information technology, manufacturing, and transport, and logistics. 

 

Read about why Philippines is a top offshore office destination for businesses. 

Why Cebu for Outsourcing Firms

Why Outsourcing Firms In Cebu Could Be Your Best Strategy Yet

Desperate times don’t need desperate measures. Globally, job layoffs and other cost-cutting measures are the common response. However, the best remedy for a troubled economy is lending a helping hand to those who truly need it.  Searching for outsourcing firms, particularly in Cebu, is just one of these strategies to help and grow potential talents that could bring your business forward even in trying times. 

More Office Vacancies, Lesser Rental

Colliers International Philippines projected an 18% rise in office vacancies this year which could mean more office spaces at lower rental costs for Business Outsourcing Processing (BPO) companies looking to open and expand in Cebu. 

Senior Research Manager Joey Roi Bondoc reported that office vacancies left by Chinese Philippine Offshore Gaming Operators (POGO) could easily be occupied by BPO companies who are planning to open or expand in Cebu.

Preferred Hub For Business Continuity

Cebu has also been named as one of the top office locations for business continuity plans because of the abundance of Philippine Economic Zone Authority (PEZA) approved office spaces. Metro Cebu alone has 1.2 million square feet of office developments due in 2021 and 2022 that are PEZA-proclaimed. 

Other PEZA-proclaimed offices include:

15th Spot For Tholon’s Services Globalization Index in 2020

Tholons is the leading full-service Strategic Advisory firm for Global Outsourcing and Investments and ranks Top 50 Nations and 100 Super Cities according to their performance in outsourcing services and digital innovation in the global workspace. Philippines ranked top 6 while Cebu ranked 15th in Tholon’s Services Globalization Index in 2020.

Safer and Healthier Office Buildings

Aside from PEZA accredited offices, Cebu’s office buildings are equipped with regular temperature checks, hourly sanitation procedures and strict health protocols for a safer work environment. Offices and commercial spaces are also allowed to operate with 30% capacity. More green spaces are also being developed within the office and surrounding areas to enhance talents’ productivity levels at work.

Interested in operating and expanding your business in Cebu City? Get accelerated and secure office solutions for your business continuity plans. Connect with Tahche for a free quote and detailed proposal today.

Contact: [person] [phone number] [email address]

Sources:

https://www.philstar.com/the-freeman/cebu-business/2019/05/21/1919644/january-may-period-bpo-employment-growth-19

https://www.philstar.com/the-freeman/cebu-business/2021/01/11/2069664/office-rental-rates-plunge-vacancies-rise-further

https://www.philstar.com/the-freeman/cebu-business/2021/02/04/2075292/cebu-remains-bpo-magnet

https://manilarecruitment.com/manila-recruitment-articles-advice/state-it-bpo-industry-cebu-must-know-facts/

http://tholons.com/tsgindex/

CREATE Law

The Philippines has a new law called Corporate Recovery and Tax Incentives for Enterprises (CREATE Law). What’s in it for both domestic and foreign investors?

The Philippines is among the ASEAN countries with the highest tax rates, but now, it will be much lesser than you expect it to be. 

From a corporate income tax of 30%, Micro, Small and Medium Enterprises (MSMEs) are now down to 20% while corporations will only have to pay 25%.

This was done in order to give relief to taxpayers suffering from the pandemic and to speed up economic recovery.

The incentives system is also set to be performance-based, time-bound, targeted and transparent.

What The National Government Is Saying

According to National Economic Development Authority (NEDA) acting Socioeconomic Planning Secretary Karl Kendrick Chua, the CREATE law will put the country in a better position to compete for investments.

House Ways and Means Chair Joey Sarte Salceda also mentioned that the CREATE law will boost the innovation performance of the country.

Vetoed Items

President Rodrigo Duterte vetoed some items mentioned in the CREATE law in order to maintain fairness in tax payments and to respect existing tax laws.

Few of these items include:

  1. Increase of the Threshold for Vat Exemption in Residential Lots Worth P1.5 to P2.5 M and Housing from P2.5 M to P4.2 M

The VAT exemption for housing is aimed at giving relief only to buyers of

socialized housing and benefits those from the lower income bracket.

2. Tax Refunds Will Automatically be Processed Within 90 Days

 The president deems this provision inefficient because all taxpayers are required to have a full audit of liabilities and examination of tax payments, books, and returns.

3. Grant of Special Corporate Income Tax (SCIT) to Domestic Market Enterprise

This grant is repetitious since domestic market enterprises sell based on demand with or without incentives. This can also lead to an uneven business field because the tax savings can be used to lower prices and place huge enterprises at a bigger advantage over small ones. 

4. Domestic Market Enterprises are Those Considered 

as Critical to the Economy and have at Least P500 Million Investment Capital

This was deleted in relation to the veto of the grant of SCIT for domestic market enterprises.

5. Availing of Tax Incentives will be Extended

Only new activities and projects will have new incentives to be fair to all taxpayers.

6. Specific Industries will be Under Activity Tiers

This can interfere with the country’s adaptability to technological changes and

New industries that will be developed in the future.

7. Limitations of the Power of the Fiscal Incentives

Review Board (FIRB)

The investment promotion agency (IPA) will retain its power to grant incentives up to P1 billion as delegated by the FIRB.

8. Investment Capital Referred to as the Value of Investment in Philippine Currency Which Excludes the Value of Land and Working Capital and Includes Operating Costs and Tangible Assets

The president finds this item inconsistent with the standard principle on investments.

9. Power of the President to Exempt an Investment

Promotion Agency

This provision might be used to debase the will of Congress or

escape accountability measures regulated in the law and open up discretion and other fixed interests.

10. Automatic Approval of Applications for Incentives

Within 20 Days

This goes against the reform to establish a performance-based

incentive system. Furthermore, applications should be reviewed carefully and not be abandoned for the sake of practicality.

Do you find the impact good or bad for your business and future investment? Leave us a message on our Facebook page about your take on this new law. Follow us on Facebook and Instagram for more business updates.

Sources:

  1. Philippine News Agency.” Philippine News Agency, Philippine News Agency, 29 Mar. 2021, www.pna.gov.ph/articles/1135202
  1. Lozada, Bong. “Salceda: CREATE Bill Will Help PH Boost Innovation.” INQUIRER.Net, 7 Mar. 2021, newsinfo.inquirer.net/1403776/salceda-create-bill-will-help-ph-boost-innovation#ixzz6qxiNZd8V.
  1. IT & Business Process Association of the Philippines, Inc.

Equipping Your HR for a Powerhouse Work Culture

CEO Biz reports that it would cost 200% of a highly skilled and trained employees’ salary to replace them. While Inc.com says that 43% of employees are looking to leave their current jobs because of an unsatisfactory work culture. 

The modern-day workforce needs a powerhouse work culture for both employee and business growth. With this, Human Resources (HR) needs to step up and consider values and strategies to boost employee retention and create a work culture that keeps the best interests of everyone in the business. 

Hiring The Right Fit

One of the few best practices that enhance the work culture of your company according to Tahche HR Head Roxanne Fuentes is hiring the right fit. 

“The best talents are not necessarily the smartest, the most talented or the most excellent communicators, but the ones who can support the vision and mission of the company and wholeheartedly believe in the values of the company,” said Fuentes.

Coaching Novice HR Professionals

“I consider coaching to be powerful enough for effectively managing a team of novice HR professionals who have the potential. HR coaching provides in-depth training and experience. I also believe in experiential learning and I always give my team members their own pace to learn, adjust, develop and grow. After all, ‘No amount of telling people what to do can compare to the results when people discover things for themselves’”, explained Fuentes.

Conflict Resolution

There’s always a tug-of-war between giving warnings or suspensions and showing empathy towards employees who are in conflict with company rules. The best approach for conflict resolution hearing both sides of the story and working to understand the position of conflicting parties.

“I’ve handled various conflicts and issues within the organization and each employee-related case is unique. If I were to cite a few significant ones, those were superior-subordinate conflicts and usually personal problems or personality issues which led to conflicts that we have to deal with fairly,” said Fuentes.

Teamwork For Positive Results

“I am very much result-oriented. I do not count the hours put in to get things done, but I look at the output and not just the result of the task but the correct, well thought-out result of every task completed.”

Tahche uses a project management tool to keep track of team deliverables for smooth communication and coordination. 

Constant Learning

More than just gaining insight, the HR industry is an evolving discipline that needs an up-to-date skill set, relevant connections and the influence of strong mentors. 

“Knowledge alone won’t make a great HR professional; HR requires optimal performance with the right set of skills. Empathic skills matched with firmness is considered a crucial people skill that every great HR professional should have,” said Fuentes.

Fuentes has been involved in several HR groups such as the Facilitators Circle, a SEC-registered professional organization in the Philippines which aims to enhance individual skills and of others in the field of facilitating. Aside from this, she is an active member of the Personnel Management Association of the Philippines (PMAP) and became a committee in Membership and Fellowship of PMAP in her early career and has facilitated a number of Leadership and Teambuilding activities for various companies.

She also has a badge as a Certified HR Professional from the International Federation of Professional Managers. Most recently, she was welcomed as the newest member of the Institute of Certified Management Consultant graduates where she gained a deeper insight into the field of consultancy. 

Do you need help strengthening your work culture? Email to info@tahche.ph for expert HR advice for your company today.

References:

“How To Attract and Retain Top Talent In Today’s Modern Workforce.” CEOWORLD Magazine, CEO Insider, 22 Oct. 2019, ceoworld.biz/2018/05/15/how-to-attract-and-retain-top-talent-in-todays-modern-workforce.

Chawla, Aarushi. “How Culture Can Become a Recruiting Powerhouse for Your Company.” All Things Talent, All Things Talent, 3 Dec. 2019, allthingstalent.org/2019/11/07/how-culture-can-become-a-recruiting-powerhouse-for-your-company.

Financial Planning For Growth and Security

Financial statements reveal how well a company is performing, and behind those results is a finance and accounting team who does more than just accounting and reporting; they set a goal for financial growth and security. Without an efficient finance and accounting outsourcing team, companies cannot move forward, and investment opportunities would stagger. As Tahche’s financial controller, Cherry Obsequies, continues to leverage Tahche and its clients by managing a finance and accounting team of top caliber talents delivering accurate figures which are detrimental to the company and its clients’ progress.

Responsible for developing and implementing financial systems, strategies, processes and controls, Obsequies has long-term goals set in place which includes recruiting and nurturing the finance and accounting team, boosting her networking abilities, enhancing her financial expertise in different areas and creating a lasting positive impact for the company and its clients.

Timely, Accurate and Detailed Financial Advice


“We provide Tahche with valuable information through detailed analysis and timely reports that serve as solid financial advice.We have the ability to relay difficult and dense information to the management in a precise and easy-to-understand way,” said Obsequies.

“Our finance and accounting team members are: A Certified Public Accountant (CPA), one working with completion of her master’s degree, and lastly our youngest expert is a graduate of Financial Management and handling our Treasury transactions.  Lean as ever, we come up with accurate management reports, invoices, budgets and other related finance and accounting reports that would support Tahche’s goals for business growth,” added Obsequies.

Financial Values For Lasting Impact

In order to succeed in our goals, we must first have the right discipline, and what better way to do that than to start with the right attitude? 

Well-acclaimed motivational speaker and business consultant of Fortune 500 companies Zig Ziglar says “Your attitude, not your aptitude, will determine your altitude.” Attitude itself forms the habits needed to grow financially and as part of her habits, Obsequies practices financial values such as:

Honesty 

“Apart from transparency, honesty is about showing authenticity wherever you go. Honesty allows us to see things more clearly. When we are honest, we live with fulfillment and freedom.”

Patience

“Patience acts like a balance scale that eases pressures and conflicts within the work environment and gains the trust and respect among co-workers because it allows time for mistakes to be corrected or actions to be improved.”

Attentive

Attentiveness is such a crucial trait in the financial aspect of the company. “Attentiveness is being able to maintain accuracy when dealing with numbers. Since I oversee how and where a company spends its money, as well as how and where it accumulates profit, I need to divide my attention to many financial functions of the business. When analyzing contracts, it requires of me an in-depth understanding of domestic and international laws and regulations.”  

Budget Discipline 

“Simply put, budget as a mastered skill of tracking spending.”  

Receptiveness

“It is the readiness to accept new suggestions, ideas, influences or opinions.”

Financially Planning As the Key to Overcoming Obstacles

Of course, practicing financial values doesn’t stop at work. Being a mom of two needs financial preparedness and that means setting aside your short-term needs for long term goals or simply put it as delayed gratification.

When faced with a family crisis, preparation through financial planning was her key to overcome the challenge. 

“I thought the loss of my husband will affect our financial family stability and may ask me to sell all real properties on hand to enable me to continue the schooling of my two children, but I ended selling out two residential properties only. One mine and the other that of my husband.  Thank God it only stopped there.  If my husband and I were not able to gain an understanding of our financial situation, making the most of our assets in our day-to-day life and planning for our future including losing either of us, my life would have been in great misery.” 

“Financial planning includes considering income and investments as family security, giving an eye on how much to spend and to save, establishing a good relationship to a financial expert and living along the standard of living that fits you.  An excel file can help you work on your budget as well,” she added.

Is your company set up for success financially? Talk to Tahche’s finance and accounting team about outsourcing your financial plans today. 

Withstanding Long Term Challenges With The Right Opportunities

COVID may have given us uncertainties, yet it is something we don’t need to fear about. As businesses continue to rise above this tough season, there is a lingering confidence in us that the best has yet to come when we learn to see through the lens of positivity even in the middle of a crisis. 

Bold and competent in her craft, Tahche General Manager Amylene Sy identifies opportune areas that spark the right opportunities that make their work better every single day.   

“As long as you are willing and pursuant to grow, the right opportunities will chase you,” said Sy.

“Withstanding long term challenges requires change and you get that change with the right guidance just like how my parents would guide me whenever I see areas I need to improve on”, she added.

Relentless Optimism

Relentless optimism for the things that drive you is what shifts your focus from the challenge to the goal.

“As general manager, my motivation is to accept challenges, thrive in difficult situations, participate in life’s priceless moments that might not be the norm for some, and create lasting results without the traction,” said Sy.

Passion for People

Passion is fuel for the goal. Passion drives results and a passionate team does not care how long it takes, but cares enough how they want the outcome to be. Passion is not just motivating yourself, but motivating your people as well. When your team is motivated, it’s easier and more productive to work on the tasks at hand because the work environment is cheerful and everybody is willing to cooperate. 

“I motivate my employees by keeping a mindset of ‘what’s in it for them’ instead of ‘what’s in it for me’ especially in tough times like these.  When the worldwide pandemic hit and employee ratios had to be downsized because of negative bottom lines, we made sure that direct action was taken by the executive team to address employee anxiety during uncertain times and that health and safety concerns were attended to.  If we had to let go of an employee, we made sure that assistance was provided to help the employee in the transition.”

“We also ensured that there was ‘business continuity’ amidst the restrictions through work-from-home arrangements with the proper work devices and connection,” added Sy.

Trust For The Long Run

Trust is fragile yet when it is kept for the long run, it becomes a foundation for success.

“As part of the trust given to me by Tahche I always look at the potential and experience of a person and give my trust to the person I delegated the assignment to for the task to be successful,” explained Sy.

“Trust in every member of the team that you work with is the most important.  Our employees are assets that cushion the pressure across the organization. ‘No man is an island’ as they say, so you can’t do all things alone in this world.”

Always Innovating

In a world of instant change, the observe and watch strategy is often overlooked by executives because of the vast amount of work that needs to be done, however, sitting down and determining the problem and doing the research is the best approach to innovating your brand. 

“At Tahche, we do our best to find the best resources to constantly innovate our strategies to match the current temperature of the business that our clients are in,” stated Sy.

“I keep in touch with friends and colleagues in my past roles as they too have moved up the corporate ladder or have established the most profitable businesses.  They are a good resource to learn what is most up-to-date in their respective industries.  A good cup of coffee over a good conversation is more productive than attending a lecture in a classroom, but with the limitations right now of face-to-face conversations, I utilize various online platforms offered for free to avail of what is most essential to the current role that I do to keep my skills updated,” she added.

 “As a member of IT-IBPAP and an active participant of ASIA CEO, I have filled my calendar with activities and events of these renowned organizations to continually keep adept with what is happening in the industry and other business sectors.”

Every business can use different resources to their advantage, but the best businesses use the right opportunities to impact not just themselves, but the rest of the world as well. Create the right opportunities that withstands challenges.

Contact Tahche at +1 347-467-1066 for your outsourcing needs today. 

10,000 BPO Job Opportunities Awaiting Filipinos

The coin turns from an unsettling year to hopeful one as a surge of job opportunities presents itself as a gift waiting to be unwrapped by thousands of unemployed individuals looking for sources of income. 

The Department of Labor and Employment (DOLE) reports 10,000 Business Processing Outsourcing (BPO) job opportunities for returning Overseas Filipino Workers (OFWs), fresh grads and untapped talents in the community. Among the BPO positions that continue to be in-demand in the industry include customer service representatives, supervisors, technical support staff, trainers, frontline/specialists, managers, and others for the finance, information technology, human resources and recruitment, and marketing sectors.

The need for outsourcing talent has also been fueled by the fact that more consumers are purchasing online services such as food and groceries, health insurance, retail, bills payment and local travel and transport bookings. 

While not everyone has current BPO experience, firsthand knowledge and the willingness to expand one’s knowledge, patience in learning and sharpening these skills are necessary to succeed in the industry.

There are many free to paid online assessments and self-learning platforms on job-specific skills for aspiring BPO talents needing training. A few of these platforms include Udemy, Coursera, PluralSight, Job Ready Programmer, Katakoda and Cloud Academy. Some BPO companies also offer study links for upcoming job exams and interviews.

The World Economic Forum reports that the top skills needed to thrive in any job are :

  1. Emotional intelligence
  2. Service orientation
  3. Complex problem solving
  4. Creativity
  5. Coordinating with others
  6. People management
  7. Critical thinking
  8. Judgement and decision making
  9. Cognitive flexibility
  10. Negotiation

DOLE NCR Director Sarah Buena Mirasol also advised that “aside from developing industry-specific hard skills, specific essential skills such as adaptability, technology know-how, creativity and innovation, critical thinking, emotional intelligence, and leadership skills are necessary for workers to cultivate in order to survive and thrive in the new normal.”

Tahche is also open to outsourcing talents looking for job opportunities in the BPO industry. Please email info@tahche.ph for more info. 

Sources:

  1. Cordero, Ted. (2020, October 1). GMA News Online. DOLE identifies ‘resilient’ jobs in NCR that withstood COVID-19. Retrieved from: https://www.gmanetwork.com/news/money/companies/758010/dole-identifies-resilient-jobs-in-ncr-that-withstood-covid-19-impact/story/
  2. Beckford, Avil. (2018, August 6). Forbes.The Skills You Need To Succeed In 2020. Retrieved from: https://www.forbes.com/sites/ellevate/2018/08/06/the-skills-you-need-to-succeed-in-2020/#134fafe5288a

Quality Jobs for Quality Businesses

What does your business offer in terms of job stability and quality despite challenges brought about by the pandemic? Find out how quality job packages benefit not just the employee itself, but the economic status of your office location which impacts your business in the long run. 

Philippine Jobs on the Rise

As Philippines’ COVID cases decrease in the last quarter of 2020, the Department of Labor and Employment (DOLE) has also projected a 10 percent decline in unemployed individuals in the country.

DOLE used administrative data submitted by businesses to determine which industries are in demand at this time and their reports show health care as a top  hiring industry followed by information technology, business process management, education, logistics and construction despite the negative impacts of COVID-19.

Recently, the Department of Health (DOH) hired 8,056 health workers for 10,693 job vacancies under the emergency hiring program to counter COVID-19.

The largest number of healthcare workers hired were nurses at 2,701, followed by medical technologists at 1,356 who were deployed in public hospitals, isolation and quarantine sites, diagnostic facilities, local government units, and other COVID-19 facilities.

The business process outsourcing (BPO) industry also played a significant role in generating jobs for Filipinos with 10,000 job vacancies for technical support staff, frontline/specialists, customer service representatives, supervisors, managers, human resources recruitment and training, information technology, finance and marketing sectors.

The construction industry also announced several job openings for safety engineers and heavy equipment operators.

There is also an expressed demand for online instructors and vehicle service drivers as more businesses use e-commerce and online delivery services for consumer goods.

Increased Demand in Online Support Services

While we see a rise in trends such as online shopping and massive use of customer support online for services such as medical insurance, grocery deliveries, online banking and retail purchases,the need for highly-adept professionals who can handle not just the customer relationship but has the skill to use several communication platforms easily.

A rich talent pool with a business-friendly salary still needs to be tapped and aside from the regular screening process to determine the right candidate, medical screenings and compensation programs and rapport need to be established to keep these workers motivated and eliminate barriers to communication online.

What guidelines are you following in hiring candidates for your business? Fine tune your strategies and keep and protect your employees, your most valuable assets in your field of expertise. Contact Tahche today.

The Best Technology Practices

When technology is properly utilized, it can work wonders for your business. As businesses particularly in IT outsourcing firms adapt to the new normal, the use of technology needs to be studied and implemented carefully to promote safety, security and productivity for its employees. 

Implementing Work At Home (WAHA) and Work From Home (WFM)

While IBPAP reports an increase of 85% as opposed to 50% in productivity levels for WFM employees in the Philippines, the remaining 15% of unproductive work still needs to be addressed. WFM and WAHA protocols also need to be carefully assessed in order to protect employees and the sensitive information they carry. 

To ensure that these protocols bring success to IT outsourcing firms Business Continuity Plans (BCD), these business growth elements must be improved:

  1. Service Delivery Models
  2. Office Cloud For Digital Access
  3. Labor Management
  4. Technology Compliance
  1. Secure Service Delivery Models

Most IT outsourcing firms have agreed to the Bring Your Own Device (BYOD) policy since the Employee Provided Device (EPD) policy is limited to a few units provided by the Original Equipment Manufacturer (OEM) vendors. Although, a few risks come with the BYOD policy and these include:

The best practices to avoiding these tech risks are:

  1. Setup mobile management device solutions for multiple access and control over devices.
  2. Create encrypted corporate containers to secure company data from personal devices.
  3. Configure virtual private network to access data safely
  4. Create remote security commands that raise an alarm, lockdown or erase corporate info in the event that devices are stolen or lost. 

2.   Utilize Office Cloud For Digital Access

Storing data in a  secure office cloud keeps confidential data within the corporate network and allows employees to sync documents seamlessly in the network. 

3.    Labor Management

Whether employees work from home or onsite, it is important to secure the health of employees not just upon reporting to the office but starting from their homes. Technology can be used to safely monitor and regulate employee activities in and out of the office. 

Safety Measures such as:

          4.      Lobby for Better Technology Compliance

While IBPAP reports General Data Protection Regulations (GDPR), Payment Card Industry (PCI) and Health Insurance Portability and Accountability Act (HIPAA) policies are in the pipeline for IT outsourcing firms, supporting the progress of these regulations can strengthen cybersecurity in the country and bolster more opportunities for business growth.

Interested in building a secure and proficient IT outsourcing firm in the Philippines? Call Tahche at +1 347-467-1066 or send us a message.

How To Convince Clients To Outsource In The Philippines

More and more businesses are strategizing economically to save their business from the current financial crisis and this means outsourcing with the lowest and sustainable investments possible. As a primary outsourcing hub, the Philippines offers these kinds of investments and more.

Get To Know PH’s Business Climate

Overseas I.T. workers with high-value work skills and experience have returned to the Philippines because of the pandemic and are currently seeking positions in the BPO industry to support their financial needs, this is an opportunity for businesses. It would be a good idea to invest in these rich pools of talents. The Philippines under the build, build program of its government have also opened nine top I.T. centers across the country, easing the need for business startups and existing companies to expand at minimal costs.

Determine and Engage Client Needs

            Get to know what their business is to know what it is that their business needs.  If you find that they lack something in a specific area don’t be afraid to point it out. Tell them what you can do and what will happen if they decide to engage your services. Clients will hire you when they know that you understand them.

Enumerate the Benefits

             After getting to know your clients, go to the specifics and inform them of what you have to offer for their needs.

            Generally, a lot of companies outsource towards the Philippines because of the competitive workforce. In terms of language, the Philippines ranks fourth in the world with the most English proficient workforce because 92% of the population can write and speak English proficiently. So, there definitely is no problem in terms of language barriers.      

          Provide your clients as well with a quick computation on the total costs it will entail to engage your services, show them how much they can save when it comes to outsourcing compared to actually hiring in-house employees especially during this time. Studies have shown that outsourcing to a country like the Philippines will be 50% to 80% cheaper than actually hiring their own employees.

 Show them what you got

            Last but not the least, make the client trust you; show them what you will be bringing to the table. Draft a skeletal output that will help with what the client needs for his business, this will serve as a quick preview of what you can do.

The Government of the Philippines is protective of the outsourcing industry and assures investors that they are well protected. In fact, the Philippines has the Data Privacy Act of 2012, which is a law that the BPO industry strictly abides by. Under this law, personal and sensitive information must be kept confidential in fear of prosecution.  

             If you’re looking towards outsourcing in the Philippines, Tahche Outsourcing Services Inc. is a veteran in the outsourcing industry. With Tahche you can find everything there is to know about outsourcing in the Philippines. Call Tahche now at +1347-467-1066 or email to info@tahche.ph to get a free quote.